Halifax Limited

Financial Ombudsman decision DRN8451661 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss K said she had neither authorised the payments, nor had she received advance notice of the payments being taken.Unauthorised transaction

However, there was a second aspect to Miss K’s complaint, which was whether Halifax was acting unfairly in declining to refund her under the direct debit guarantee.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8451661.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.