Countrywide Estate Agents

Financial Ombudsman decision DRN8449746 Not upheld

Not upheldoutcome, as published by the Ombudsman

£349redress stated in the decision

Wed Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr F and Miss T complain that Countrywide Estate Agents incorrectly calculated the amount of their mortgage leaving them with a shortfall.Mortgage administration

Countrywide accepts there were customer service problems and delaysService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8449746.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.