Post Office Limited
Financial Ombudsman decision DRN8449731 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Tue Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Mrs and Mr C are unhappy with the way Bank of Ireland (UK) Plc (trading as Post Office Money) has dealt with their dormant account.Account closed or refused
it then couldn’t verify Mr C’s identity with the documents providedIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8449731.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.