Pepper (UK) Limited
Financial Ombudsman decision DRN8449338 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Pepper refused to deal with the attorneys until they had completed a third party authority (TPA) form.Mortgage administration
He complains that Pepper (UK) Limited refused to accept payments from or discuss her mortgage with the attorneys she had appointed under a lasting power of attorney (LPA) after the LPA had been registered.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8449338.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.