Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN8448093 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr C complains that Bank of Ireland (UK) Plc debited his account with a transaction which he says he didn’t make or otherwise authorise.Unauthorised transaction

Bank of Ireland provided various incorrect pieces of information to Mr C and didn’t give him the level of service I would expect.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8448093.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.