Motor Car Centre Limited

Financial Ombudsman decision DRN8447225 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr M has complained that Motor Car Centre Limited (trading as ‘The Car Company’ - TCC) made an application for car finance which he hadn’t authorised.Unauthorised transaction

And he thought the credit search the lender had done would affect his credit rating.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8447225.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.