Lloyds Bank PLC

Financial Ombudsman decision DRN8439674 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr and Mrs N complain that Lloyds Bank plc should have advised them not to sell their house.Product mis-sold

incorrectly told them that they had 12 months to port their mortgage product after the sale of their existing propertyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8439674.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.