Barclays Bank Plc
Financial Ombudsman decision DRN8434670 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Ms N complains about the advice Barclays Bank Plc (Barclays) gave to her when it told her to use her Mortgage Current Account Reserve (MCAR) in 2009.Product mis-sold
In October 2009 Ms N was unwell and was struggling to manage on her sick pay.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8434670.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.