HSBC Bank plc

Financial Ombudsman decision DRN8431224 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

incorrectly set up a direct debit when they had agreed that they would pay their mortgage by a different methodMortgage administration

the error setting up the direct debit had caused Mr and Mrs G considerable trouble and upsetService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8431224.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.