Openwork Limited
Financial Ombudsman decision DRN8427177 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Oct 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr F brings this complaint on behalf of the estate of Miss T. ... He complains that Openwork Limited purported to obtain a second mortgage for Miss T but failed either to do so or to provide a copy of Miss T’s fileMortgage administration
I also accept that Openworks didn’t respond to the complaint within the eight week timescale.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8427177.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.