Lloyds TSB Bank Plc
Financial Ombudsman decision DRN8423949 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mrs H’s complaint relates to a number of transactions that she disputes she was responsible for.Unauthorised transaction
the adjudicator concluded that Mrs H was not advised of the bank’s decision about holding her liable in a timely manner and, when she was, the reasons for the decision were not explained.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8423949.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.