Moneybarn Limited
Financial Ombudsman decision DRN8420793 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs S complains that a car she acquired via a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality.Product mis-sold
She also says that it mishandled her complaint and sold the car without investigating the issues.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8420793.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.