HSBC Bank plc

Financial Ombudsman decision DRN8415036 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr A complains that HSBC Bank Plc has applied overdraft charges on top of unauthorised account upgrade charges and prior month’s overdraft charges.Charges and fees

He argues that this is unfair, they are too high and that the bank has not handled the complaint properly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8415036.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.