Bank of Scotland Plc

Financial Ombudsman decision DRN8412833 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

I think her illness would have made her more vulnerable to stress when her employer asked for its money back.Support for vulnerable customers

Halifax should have sent her a letter to explain what it had done.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8412833.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.