Next Retail Limited
Financial Ombudsman decision DRN8401256 Not upheld
Not upheldoutcome, as published by the Ombudsman
£18redress stated in the decision
Thu Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss H complains that Next Retail Limited (trading as Next Directory) irresponsibly increased her credit limit, and opened a second account for her while her first account was on hold.Irresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8401256.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.