Arrow Global Limited

Financial Ombudsman decision DRN8396729 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Remove any reference to the debt from Mr T’s files that are held with all of the credit reference agenciesCredit file reporting

I found Arrow didn’t treat Mr T fairly when it continued to demand repayment of the debt.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8396729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.