National Westminster Bank Plc

Financial Ombudsman decision DRN8395880 Upheld

Upheldoutcome, as published by the Ombudsman

£35,639redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

NatWest has declined to reimburse R for the full value of the stolen cheques on the basis that the company secretary was on the mandate.Unauthorised transaction

NatWest has asked that the complaint be reviewed by an ombudsman.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8395880.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.