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National Westminster Bank Plc

Financial Ombudsman decision DRN8395411 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr H complains about the way National Westminster Bank Plc handled a chargeback request.Card dispute or chargeback

I think NatWest was right to attempt the chargeback on Mr H’s behalf it’s important to understand it will only be processed if there’s a good chance of a positive outcome. Once the trading company had provided its response there was little chance of success.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8395411.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.