TSB Bank plc

Financial Ombudsman decision DRN8390050 Not upheld

Not upheldoutcome, as published by the Ombudsman

£82redress stated in the decision

Mon Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss M complains about the service she received from TSB Bank plc (“TSB”) following a card payment request made against her account by a retailer.Card dispute or chargeback

Finally I note that Miss M is unhappy with the frequency and timeliness of TSB’s contact with her whilst the transaction and her complaint were under investigation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8390050.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.