National Westminster Bank Plc

Financial Ombudsman decision DRN8390000 Upheld

Upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Fri Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

delay and poor communication by National Westminster Bank Plc (NatWest) in dealing with their mortgage applicationMortgage administration

NatWest’s service fell short of the standard Mr J and Ms K should have receivedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8390000.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.