Santander UK Plc
Financial Ombudsman decision DRN8383488 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mrs D also said that they’d been in financial difficulties around 2009 and Santander didn’t offer them a new product to help, but it did agree to extend the length of the mortgage. She wanted a refund of the extra interest paid until a new product was taken out in 2017.Interest and rates
Mrs D complains that Santander UK Plc didn’t act fairly or reasonably when dealing with her mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8383488.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.