Steven Toole

Financial Ombudsman decision DRN8378698 Upheld

Upheldoutcome, as published by the Ombudsman

£430redress stated in the decision

Fri Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

failed to refund fees for services that were not providedCharges and fees

Steven Toole failed to provide the services paid forService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8378698.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.