National Westminster Bank Plc

Financial Ombudsman decision DRN8368223 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Interest and rates

In the Ombudsman’s words

Money has been transferred between his accounts without either his knowledge or his consent.Unauthorised transaction

The interest rate on some of his loan accounts is wrong and the monthly payments are too high.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8368223.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.