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Natvarlal Chhotubhai Patel

Financial Ombudsman decision DRN8365465 Partly upheld

Partly upheldoutcome, as published by the Ombudsman
£705redress stated in the decision
—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

The crux of this complaint is whether Monat Finance was correct in deducting the Initial Fee of £500 and fees for their additional services from the balance they owed to Mr and Mrs T.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8365465.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.