National Westminster Bank Plc

Financial Ombudsman decision DRN8362885 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

The account was then frozen, so Mrs B couldn’t access her money.Funds blocked or frozen

Mrs B complains that National Westminster Bank Plc (“Natwest”) caused her trouble and inconvenience when it mistakenly believed a cheque had been paid into her account in error.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8362885.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.