FCE Bank Plc

Financial Ombudsman decision DRN8362629 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£223redress stated in the decision

Sun Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr I complains that FCE Bank plc, trading as Ford Credit, has recorded a default on his credit file.Credit file reporting

She thought that Ford Credit could have done better by identifying the issue earlier and properly explaining the discrepancy on his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8362629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.