Carcashpoint Limited

Financial Ombudsman decision DRN8357489 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr W has complained that CarCashPoint Limited lent to him irresponsibly.Irresponsible lending

He has also complained that CarCashPoint has treated unfairly in other ways... Mr W complained that he shouldn’t have been given the loan because he was in financial difficulties and that he has paid a large amount of unfair charges on his account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8357489.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.