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First Payment Merchant Services Limited

Financial Ombudsman decision DRN8356527 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

First Payment told her she needed to pay early termination and closure fees and other charges, which came to just under £600.Charges and fees

Mrs B has complained that First Payment Merchant Services Limited mis-sold her a payment terminal.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8356527.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.