TSB Bank plc

Financial Ombudsman decision DRN8350173 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr W had an account with TSB, which he closed and transferred to another bank in July 2018.Account closed or refused

He’s unhappy with the way in which his request for copy statements was handled and the service he received over the telephone.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8350173.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.