Ulster Bank Ltd

Financial Ombudsman decision DRN8338269 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Ulster Bank provided statements showing that there were two withdrawals from the account.Unauthorised transaction

Mr H complains that Ulster Bank Ltd has failed to show what has happened to the balance of a savings account which is shown in his passbook.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8338269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.