National Westminster Bank Plc

Financial Ombudsman decision DRN8337915 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

complains that National Westminster Bank Plc cancelled its credit card account without proper noticeAccount closed or refused

NatWest had accepted that it should have ensured that this new address was reflected on W’s card account too. It had been inconsistent about what it said about the notice period.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8337915.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.