NRAM Limited

Financial Ombudsman decision DRN8328203 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

amend Mr and Mrs C’s credit files to remove the report of a missed monthly payment.Credit file reporting

Mr and Mrs C complain that NRAM plc incorrectly says they’re in arrears with their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8328203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.