Loans 2 Go Limited
Financial Ombudsman decision DRN8324884 Not upheld
Not upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Wed May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
sent her a text message saying that if she paid around £700 she could clear her loan’s outstanding balance only to find out that the text had been sent in errorService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8324884.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.