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St. James's Place Wealth Management Plc
Financial Ombudsman decision DRN8319923 Upheld
Upheldoutcome, as published by the Ombudsman
£215,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
I don’t think it’s fair for SJP to keep the money it received for arranging this mortgage.Charges and fees
Miss A and Mr B complain St. James’s Place Wealth Management Plc (‘SJP’) mis-sold a mortgage to them.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8319923.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.