Lloyds Bank PLC

Financial Ombudsman decision DRN8309236 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

He says that Mrs T was allowed to make a transaction on his account when Lloyds Bank ought to have known that there was a dispute between them.Unauthorised transaction

He says that, when he contacted Lloyds Bank to discuss this, his complaint was not taken seriously.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8309236.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.