Santander Cards UK Limited

Financial Ombudsman decision DRN8307956 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Santander Cards UK Limited told him that his store card balance was cleared, yet the bank then sold the debt to a debt collection agency.Charges and fees

Mr D also complains that Santander’s handling of the matter caused him a great deal of inconvenience, time, and money spent on international telephone calls.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8307956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.