Barclays Bank Plc
Financial Ombudsman decision DRN8305810 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Ms H had difficulty paying her mortgage but agreed an arrangement to pay with Barclays from December 2017 to December 2018 with quarterly reviews.Treatment in financial difficulty
Ms H complains about the information on her account that Barclays Bank UK PLC has recorded on her credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8305810.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.