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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN8302426 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Barclays Partner Finance says that the interest amount payable under the agreement was agreed at the point of sale and was added to Mrs B’s account at the start of the agreement (which is referred to as “front-loading”).Interest and rates

She also complained about administrative errors on her agreement.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8302426.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.