Pepper (UK) Limited
Financial Ombudsman decision DRN8297579 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Pepper should update Mr B1 and Mr B2’s credit files to show the loan repaid in August 2015.Credit file reporting
Mr B1 and Mr B2 complain that Pepper (UK) Limited didn’t administer the repayment of their secured loan properly.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8297579.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.