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Erudio Student Loans Limited

Financial Ombudsman decision DRN8296260 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

I think for these reasons Erudio ought to have been aware Mr B was likely to be vulnerable.Support for vulnerable customers

I am aware that during the call on 28 August, the possibility of a repayment plan was discussed briefly. Having listened to the call, I cannot agree that Erudio refused to accept a repayment plan proposal.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8296260.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.