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Creation Financial Services Limited

Financial Ombudsman decision DRN8290167 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Creation were aware of Mrs Q’s financial difficulties before 2013Treatment in financial difficulty

Refund all interest, fees and charges added to the account from 2 May 2012 to dateCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8290167.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.