Bank of Scotland Plc

Financial Ombudsman decision DRN8286210 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs S complains about the poor service she received from Lloyds Bank PLC when she experienced financial hardship and was unable to maintain her credit card repayments.Treatment in financial difficulty

In the context of that code Mrs S was a vulnerable customer as she was in financial difficulty and had health problems.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8286210.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.