Lloyds TSB Bank Plc
Financial Ombudsman decision DRN8284835 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr W complains that Lloyds TSB Bank Plc refuses to accept that he was charged twice for three separate transactions.Charges and fees
She considered that Lloyds TSB had not provided the level of customer service that Mr W was entitled to expect.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8284835.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.