MBNA Limited

Financial Ombudsman decision DRN8281828 Not upheld

Not upheldoutcome, as published by the Ombudsman

£43redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr R complains that MBNA Limited has deducted card protection fees for his inactive credit card despite him requesting that it stop doing so.Charges and fees

He also complains that it issued a default against him when he refused to pay the outstanding balance.Credit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8281828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.