Lloyds Bank PLC

Financial Ombudsman decision DRN8279543 Not upheld

Not upheldoutcome, as published by the Ombudsman

£525redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

It then incorrectly claimed the application had been declined due to a problem with Mrs L’s credit file.Credit file reporting

Mrs L complains that Lloyds Bank plc (TSB) declined her buy-to-let mortgage application shortly before she was due to exchange contracts.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8279543.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.