Santander UK Plc
Financial Ombudsman decision DRN8278921 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Santander has confirmed that her credit rating would not have been affected.Credit file reporting
Santander’s offer of £100 for distress and inconvenience (‘D &I’) was fair for its error in crediting the wrong account with Ms K’s mortgage paymentMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8278921.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.