Close Brothers Limited

Financial Ombudsman decision DRN8272178 Upheld

Upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Mon Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

remove any adverse information that has been reported to credit reference agencies due to non-paymentCredit file reporting

Mr B and Mrs I complain that Close Brothers Limited (the business) has provided them with poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8272178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.