Bank of Scotland Plc

Financial Ombudsman decision DRN8270757 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss M complains about the way Bank of Scotland plc (t/as Halifax) dealt with a fraudulent payment from her account.APP scam refund refused

When Miss M called it was unable to provide her with a clear explanation of what had happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8270757.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.