NewDay Ltd

Financial Ombudsman decision DRN8264164 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B complains about the way NewDay Ltd handled a chargeback request.Card dispute or chargeback

Mr B feels that the service he received from NewDay throughout the chargeback process was poorComplaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8264164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.