Barclays Bank Plc
Financial Ombudsman decision DRN8264139 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr V found himself in financial difficulty and contacted Barclays for help in paying back his overdraft.Treatment in financial difficulty
Mr V didn’t want to talk to its financial assist team as he was concerned any help he got from it would reflect negatively on his credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8264139.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.